Refund policy

We have a 90-day return policy, which means you have 90 days after your order date to request a return.

To be eligible for a return, your items must be unopened, unused, and in their original packaging. You'll also need the receipt, order number, or other proof of purchase.

To start a return, contact us at info@kaveralabs.com with your order number, and we'll reply with the address to send your return to, along with instructions. Return shipping is at your cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kaveralabs.com.

Damages and issues

Please inspect your order upon reception and contact us within 14 days at info@kaveralabs.com if an item is defective, damaged, or if you received the wrong item — include a photo so we can evaluate the issue and make it right. In these cases we'll send a replacement or issue a full refund, including shipping, at no cost to you.

Exceptions / non-returnable items

Opened or used products cannot be returned, unless they arrived damaged or faulty. Unfortunately, we also cannot accept returns on gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your items must be unopened, unused, and in their original packaging, and you'll need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Original shipping charges are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@kaveralabs.com.

Nothing in this policy limits any rights you may have under the consumer protection laws of your country.